Shipping policy
Effective Date: October 28, 2026
Website: https://www.vividjewelco.world/
Business Name: Dfg Restaurant Co Llc
1. Our Shipping Commitment
At Vivid Jewel Co., we want every order to move smoothly from checkout to delivery. Whether you are ordering girls’ pajamas for comfortable evenings or girls’ bottoms for everyday wear, we aim to prepare orders carefully and provide useful information about shipping charges, processing, tracking, and delivery expectations.
This Shipping Policy explains how our standard shipping arrangement works, what may affect delivery, and how to contact us if a package is delayed, damaged, or appears to be missing.
2. Shipping Fees
Our standard shipping charges are based on the merchandise subtotal of your order:
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Free shipping for orders with a merchandise subtotal of $10 or more.
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$5.99 shipping for orders with a merchandise subtotal below $10.
The shipping charge applicable to your purchase will be displayed at checkout before you submit payment. If a promotion or special offer provides different shipping terms, the terms of that offer will apply to eligible orders.
Applicable taxes and other required charges will be calculated or disclosed as required by law. Please review the final order total before completing checkout.
3. Order Processing
After you place an order, we review the order details and payment status before preparing it for shipment.
Our general processing estimate is 1–3 business days. Business days ordinarily exclude weekends and applicable public holidays.
Processing may take longer during promotional periods, periods of unusually high order volume, inventory checks, or situations that require additional order verification. Processing time is separate from transit time; an order confirmation does not necessarily mean the package has been dispatched.
If we identify an issue that may materially affect fulfillment, we will make reasonable efforts to contact you using the information provided with your order.
4. Estimated Delivery Time
Our general estimated transit time is 5–10 business days after dispatch.
Based on the usual processing and transit estimates, many orders may arrive approximately 6–13 business days after order placement. These are estimates for planning purposes, not guarantees of delivery on a particular date.
Actual delivery times may vary because of the destination, carrier operations, weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control. If a product page or checkout displays a different estimate for a specific order, please review that information before purchasing.
5. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation by email. If tracking is available, tracking details may be provided when the package is dispatched or when the carrier makes tracking information available.
A shipping label may be created before the carrier records its first package scan. As a result, tracking information may not update immediately.
If you have not received tracking details after a reasonable period, or if tracking has not changed for several business days, contact contact@vividjewelco.world with your order number. We will review the available information and advise you of the next steps.
6. Accurate Delivery Information
Customers are responsible for entering a complete and accurate shipping address, including apartment numbers, suite numbers, building information, and other necessary delivery details.
Please check your address carefully before submitting your order. If you discover a mistake, contact us promptly. We will make reasonable efforts to help, but an address change cannot be guaranteed once processing has started or a carrier has accepted the package.
If a package is delayed or returned because the address was incomplete or incorrect, additional time or shipping costs may result. Where a reshipment fee is appropriate and lawful, we will communicate the applicable charge before arranging the new shipment.
7. Carrier Delays and Delivery Attempts
Packages are delivered by the carrier or logistics provider assigned to the shipment. Delivery procedures, collection options, and the number of delivery attempts may vary.
Delays may occur because of severe weather, peak-season demand, public holidays, transportation interruptions, address verification, carrier service issues, or other events outside our reasonable control.
When possible, check the tracking page for the latest information. If tracking indicates that the carrier needs additional information or assistance, contact us so we can review the issue.
8. Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate the package, please take the following steps:
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Confirm that the shipping address on the order is correct.
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Check the mailbox, front entrance, parcel room, reception area, or other usual delivery location.
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Ask household members, neighbors, or building management whether they accepted the package.
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Review the carrier’s tracking page for delivery notes or proof of delivery.
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Contact us if the package remains missing.
Please provide your order number and any relevant tracking information. We will review the available details and determine what further assistance may be appropriate under the circumstances and applicable law.
9. Damaged Packages or Incorrect Items
If your package arrives visibly damaged or contains an incorrect item, please contact us as soon as reasonably possible at contact@vividjewelco.world.
Include your order number and a description of the problem. Photographs of the packaging, shipping label, and merchandise can help us investigate.
Depending on the circumstances, we may coordinate with the carrier and consider a replacement, refund, reshipment, or another appropriate resolution under our Return and Refund Policy and applicable law.
10. Missing Items and Split Shipments
If an order contains several products and one appears to be missing, first review your order confirmation and any available tracking details. In some circumstances, items may be shipped separately because of inventory or fulfillment arrangements.
If the missing item has not arrived or no separate shipment information is available, contact us with the order number and the name of the missing product. We will review the order records and communicate the appropriate next steps.
11. Order Changes and Cancellations
If you need to change an item, correct a shipping address, or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate the request before fulfillment or dispatch begins, but we cannot guarantee changes after processing has started or a package has been handed to the carrier.
If the order has already shipped, you may request a return after delivery under our Return and Refund Policy, subject to its conditions and applicable law.
12. International Shipping
International shipping is available only where our checkout expressly offers delivery to the destination. Customers should not assume that all countries or territories can be served.
Where international shipping is offered, additional transit time, customs procedures, import duties, or taxes may apply. Any applicable charges and responsibilities will be handled in accordance with the disclosures provided at checkout and applicable law.
13. Contact Us About Shipping
For shipping questions, tracking concerns, delayed orders, or delivery issues, contact:
Dfg Restaurant Co Llc
Website: https://www.vividjewelco.world/
Email: contact@vividjewelco.world
Business Address: 420 Lexington Ave, Suite 2250, New York, NY 10170, United States
Contact Person: KAYLEA JO SHARP
Please include your order number in shipping-related messages so we can identify your purchase and assist you efficiently.