Refund policy
Effective Date: October 28, 2026
Website: https://www.vividjewelco.world/
Business Name: Dfg Restaurant Co Llc
Customer Service Email: contact@vividjewelco.world
1. Our Customer Satisfaction Commitment
At Vivid Jewel Co., we believe that clothing should make everyday moments feel comfortable, confident, and special. Whether you are shopping for cozy girls’ pajamas for a restful evening, versatile bottoms for everyday activities, or clothing for a growing child’s changing wardrobe, we want you to feel comfortable with your purchase.
We understand that buying clothing online involves decisions about size, fabric, color, style, and personal preference. A garment may look slightly different on your screen, or a selected size may not fit as expected. This policy explains how to request a return, when a refund may be available, and how we handle merchandise that arrives damaged, defective, or different from what was ordered.
Our aim is to make the return process transparent and reasonable while protecting the condition and quality of the merchandise we offer.
2. Standard Return Period
You may request a return within 30 calendar days after the date your order is delivered, provided the merchandise meets the eligibility conditions in this policy.
To qualify for a standard return, an item should:
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Be unworn, unwashed, and unused beyond reasonable inspection.
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Be free from stains, odors, damage, alterations, or other signs of avoidable use.
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Include original tags, packaging, and accessories where reasonably applicable.
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Be accompanied by an order number, receipt, or other information sufficient to verify the purchase.
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Not be excluded from ordinary change-of-mind returns under a clearly disclosed and lawful exception.
For girls’ pajamas and bottoms, please inspect the garment carefully and try it on only as reasonably necessary to assess size and fit. Items that show signs of washing, prolonged wear, staining, or damage after delivery may not qualify for a standard change-of-mind return.
To begin a return, contact us within the return period. Please obtain return instructions before mailing the merchandise so that the package can be identified and processed correctly.
Nothing in this policy limits any consumer right that cannot lawfully be waived.
3. Return Eligibility for Girls’ Pajamas and Bottoms
We understand that children’s clothing needs to balance comfort, practicality, and personal style. Pajamas may be selected for softness and ease of movement, while bottoms may be purchased for school, leisure, family activities, or everyday wear.
If an item does not meet your expectations, you may request a return within the stated period if the garment remains in eligible condition.
For hygiene and product-condition reasons, returned clothing must be reasonably clean and suitable for inspection. Pajamas or bottoms that have been washed, worn for an extended period, stained, or damaged after delivery may be ineligible for a change-of-mind refund.
Opening a package or inspecting an item does not automatically make it ineligible. We will assess the condition of the merchandise and the circumstances of the request reasonably and consistently.
4. Items That May Be Excluded from Standard Returns
To the extent permitted by applicable law, the following items may not qualify for an ordinary change-of-mind return:
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Garments that have been worn, washed, altered, or damaged after delivery.
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Merchandise with stains, strong odors, or other conditions that prevent reasonable resale.
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Items returned without components or accessories supplied as part of the product, where those components are necessary to the merchandise.
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Products clearly marked as final sale or non-returnable before purchase, where the designation is lawful and adequately disclosed.
These exclusions do not automatically apply to merchandise that arrived defective, damaged, incorrect, or materially inconsistent with its description. Such cases will be assessed separately under applicable law and this policy.
5. How to Request a Return
To start a return, email contact@vividjewelco.world with the subject line “Return Request.”
Please provide:
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Your full name.
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Your order number or purchase confirmation.
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The product name or description of the item you wish to return.
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The reason for the return.
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Photographs if the item arrived damaged, defective, or incorrect.
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Your preferred resolution, if applicable.
Our customer service team will review the information and explain the next steps. If the return is approved, we will provide the applicable return instructions.
Please do not send merchandise back without first contacting us. An unannounced package may be difficult to identify and could delay the review of your request.
Customers may request a written copy of this Return and Refund Policy by emailing our customer service team.
6. Returns for Size, Fit, Color, or Personal Preference
Choosing clothing online can involve some uncertainty, especially when purchasing for a child whose size or preferences may change over time. If you select a size that does not fit as expected, decide that a style is unsuitable, or change your mind after delivery, you may request a return within the standard return period.
The garment must meet the applicable condition requirements. Unless we state otherwise in writing or the law requires a different arrangement, the customer is responsible for return shipping costs for a change-of-mind return.
Original shipping charges, if any were paid, are not automatically refundable for a change-of-mind return. Any refund calculation will reflect the amount paid, the disclosed order terms, and applicable law.
Before ordering, we encourage customers to review the available size chart, product details, fabric information, and care instructions. If you have questions about a product’s measurements or features, please contact us before placing your order.
7. Damaged, Defective, or Incorrect Merchandise
We want each order to arrive in the condition described on our website. If your package contains a damaged or defective garment, the wrong item, or merchandise that materially differs from the product description, please contact us as soon as reasonably possible.
Email contact@vividjewelco.world and include your order number, an explanation of the issue, and clear photographs where helpful.
Depending on the circumstances, we may offer an appropriate remedy, which may include:
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A replacement, if the item is available.
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A refund for the affected item.
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Return instructions and appropriate arrangements for return shipping.
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Another reasonable resolution required by applicable law.
We will not treat a confirmed fulfillment error or product defect as an ordinary change-of-mind return solely to impose a standard return shipping charge where that charge would be inappropriate or unlawful.
If an order is missing an item, please identify the missing product and provide the order number so we can review the order and shipment records.
8. Return Shipping Costs
For an ordinary change-of-mind return, including a return because of size or personal preference, the customer is generally responsible for return shipping unless a different arrangement is stated in writing.
For merchandise confirmed to have arrived damaged, defective, or incorrect, we will communicate the appropriate return or replacement arrangements and handle shipping costs in accordance with applicable law and the circumstances of the issue.
Please use a shipping service that provides tracking when possible and retain proof of shipment until the return has been resolved. We cannot confirm receipt of a package solely on the basis that it has been mailed.
No restocking fee will be charged under this policy unless a fee is separately and lawfully disclosed before purchase. Our standard policy does not impose a restocking fee on ordinary eligible returns.
9. Refund Review and Processing Time
After an approved return is delivered to the designated return location, we will inspect the merchandise and verify the order details.
Once the refund is approved, we generally submit it to the original payment method within 5–10 business days. Your bank, card issuer, or payment service provider may require additional time to display the credit in your account.
Refunds are generally issued to the original payment method used for the order. If a payment provider or applicable law requires another method, we will communicate with you about the available arrangements.
If your refund has been approved but has not appeared after the expected processing period, check your payment account and then contact us with your order number. We will review the status of the refund submission.
10. Refund Amounts and Partial Returns
For an approved return, the refund will generally reflect the amount actually paid for the eligible merchandise, subject to the disclosed terms of the order and applicable law.
If you return only part of an order, the refund will ordinarily apply to the returned item or items rather than the entire purchase. Where an order used a bundle discount or a promotion that depended on purchasing multiple products, the calculation may reflect the terms of that offer.
Any adjustment will be explained where appropriate and will not exceed what is permitted by applicable law. We will not impose arbitrary deductions unrelated to the return circumstances.
11. Exchanges and Replacement Requests
If you need a different size or wish to exchange a product for another available option, contact us to ask whether an exchange can be arranged.
Exchanges depend on inventory availability and the condition of the returned merchandise. If a direct exchange is unavailable, we may offer a refund for an eligible return so you can place a new order.
A replacement order may be subject to current product availability, pricing, and any applicable promotion in effect when the new order is placed.
12. Sale Items and Promotional Purchases
Sale items and promotional purchases remain subject to the return conditions disclosed at the time of purchase. If a sale item is eligible for return, the refund will generally be based on the amount actually paid rather than the original, undiscounted price.
If a product was clearly identified as final sale or non-returnable before checkout, that restriction may apply to an ordinary change-of-mind return where permitted by law. It does not remove rights that apply to defective, incorrect, or misrepresented merchandise.
13. Refused, Undeliverable, or Unclaimed Packages
If a package is returned to us because the address was incomplete, delivery was refused, or the parcel was not collected, please contact us to discuss the available options.
If the package returns to our possession, we will review whether reshipment or a refund is appropriate. Additional shipping costs may apply where a delivery failure results from incorrect address information or other circumstances attributable to the customer, to the extent permitted by law.
14. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch begins, but cancellation cannot be guaranteed once processing is underway or the package has been handed to the carrier.
If an order has already shipped, you may request a return after delivery under this policy, subject to its terms and applicable law.
15. Consumer Rights Under New York Law
This policy is intended to be applied consistently with applicable federal law and New York State law. New York law requires online retailers to make refund-policy terms accessible to consumers before they provide billing information and to disclose relevant conditions, time limits, and fees. A written copy of the policy must be available upon request.
If a provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will control. Nothing here is intended to waive rights that cannot legally be waived.
16. Contact Us
For questions about returns, refunds, exchanges, or product concerns, contact:
Dfg Restaurant Co Llc
Website: https://www.vividjewelco.world/
Email: contact@vividjewelco.world
Business and Return Address: 420 Lexington Ave, Suite 2250, New York, NY 10170, United States
Contact Person: KAYLEA JO SHARP
Please include your order number in return-related communications to help us identify your purchase and respond efficiently.